Help & Support Center
How can we assist you?
Still Need Help?
Our support team is here to connect you with our rural artisans and assist with your wholesale inquiries.
Contact UsOrdering & Samples
At She Market, every product is handcrafted by our rural women artisans. You can browse our catalogue and add items to your cart just like any standard e-commerce platform.
If you are a retailer or business looking to test the quality of our handcrafted goods before placing a bulk wholesale order, you can order a curated sample kit. Simply select the items you wish to sample and proceed to checkout.
Shipping & Delivery
Because our products are dispatched directly from remote villages and rural communities, shipping logistics require careful coordination. Standard delivery times range from 7 to 14 business days, depending on the accessibility of the artisan's location.
Once an order is confirmed, our regional community coordinators aggregate the goods and hand them over to our trusted courier partners. You will receive tracking information as soon as the package reaches the nearest urban transit hub.
Wholesale & B2B
She Market specializes in connecting conscious B2B buyers with authentic rural craftswomen. We offer tiered pricing for bulk orders of textiles, pottery, jewelry, and home decor.
- Custom Variations: Many of our artisans can customize colors, sizes, and patterns for bulk orders. Reach out to our B2B curation desk to discuss customization options.
- Proforma Invoicing: Official GST-compliant quotations and invoices can be generated instantly from your cart for corporate accounting approval.
- Logistics Support: For exceptionally large freight orders, we arrange dedicated transport vehicles directly from the village clusters to your warehouse.
Artisan Support
If you are a woman entrepreneur or represent a rural women's self-help group (SHG) interested in selling on She Market, our onboarding team is ready to assist you.
We provide full support for product photography, cataloging, quality control training, and digital literacy. Please contact our artisan helpline or speak to your local community coordinator to begin the onboarding process.
Returns & Refunds
Due to the unique, handcrafted nature of our products, slight variations in color, texture, and size are celebrated as marks of authenticity. We do not accept returns for these natural artisanal variations.
However, if a product arrives damaged due to transit issues, or if an incorrect item was shipped, we offer a 7-day replacement or refund policy. Proof of damage upon unpacking is required.
Report an Issue
If you experience any issues with your order, payment failures, or platform navigation, our technical and customer support team is available to resolve them swiftly.
Priority Support Desk
For urgent order modifications or payment disputes, please reach out directly via our WhatsApp priority line or email support.
+91 9138786786Get In Touch
CONNECT WITH SHE MARKET
Email Us
hello@shemarket.inCall Us
+91 92222 99992Visit Studio
She Market Hub,
Andheri East, Mumbai